Welcome to Bhaktimala.in. By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use this website.
1. General Use
- This website is intended for personal use only
- You agree not to use this website for any commercial purpose
- All purchases are made directly from Bhaktimala.in
- Delivery services are handled by third-party courier partners (e.g., Delhivery)
2. Online Shopping
We make every effort to ensure that:
- Product descriptions, images, and prices are accurate
- Product colors may vary depending on your screen
We do not guarantee that product images exactly match the actual product.
We are not responsible if the website is temporarily unavailable.
3. Order Acceptance
All orders are subject to acceptance. We may cancel or refuse an order due to:
- Product being out of stock
- Payment authorization failure
- Pricing or description errors
- Technical or system issues
- Failed verification checks
- Delivery restrictions in your area
📩 Order confirmation email does not mean acceptance.
✔ Order is accepted only when it is dispatched.
4. Delivery Policy
- Orders are delivered via third-party courier services
- Signature may be required at the time of delivery
- If delivery fails, courier will attempt re-delivery
⚠️ Risk of loss or damage passes to the customer after delivery.
5. Returns & Exchanges
- Returns/exchanges are accepted only if the product is:
- Damaged
- Defective
- Incorrect item delivered
- You must notify us within 48 hours of delivery
- Discounts applied will not be refunded proportionally
- Any free gift must also be returned
6. Payment Methods
- All payments are accepted in Indian Rupees (INR)
- Payment gateway used: CCAvenue
- Foreign payments will be converted to INR as per applicable rates
7. Pricing Policy
- Prices include applicable taxes (if any)
- Prices may change without prior notice
If a pricing error occurs:
- You will be informed
- You may confirm or cancel the order
8. Product Availability
- Products are subject to availability
- Out-of-stock items will not be charged
- We may discontinue products at any time
9. Intellectual Property
- All content on this website is owned by Bhaktimala.in
- You may not copy, reproduce, or distribute content without permission
10. Account & Security
- You are responsible for maintaining account confidentiality
- All activity under your account is your responsibility
- Notify us immediately in case of unauthorized access
11. Liability
Bhaktimala.in will not be liable for:
- Any indirect or consequential damages
- Loss of profit or business
You agree to indemnify us against any claims arising from misuse of the website.
12. Privacy & Data Usage
- We collect personal data to process orders and improve services
- Data may be used for:
- Order processing
- Marketing (with consent)
- Customer analysis
You may opt out of marketing communications at any time.
13. External Links
- You must not create misleading links to our website
- Our website must not be framed on other websites
14. Jurisdiction
- All legal matters are governed by Indian law
- Disputes will be handled in Indian courts
15. General Conditions
- We may update these Terms at any time
- If any clause is invalid, the remaining clauses remain valid
- We are not liable for delays beyond our control
Important:
- For Standard Shipping, we are not responsible for lost/damaged items in transit
- No replacement or refund will be provided in such cases